Use an alternative DNS service other than your ISPs if it fails to open on your computer, but works on other devices. For Windows – (Start > Command Prompt > type “ipconfig /flushdns” and hit enter). This service is usually provided by your ISP.Ĭlear your local DNS cache to make sure that you grab the most recent cache that your ISP has. Fix DNS problemsĪ Domain Name System (DNS) allows a site IP address (.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. Press CTRL + F5 keys at the same time on your favorite browser (Firefox, Chrome, Explorer, etc.)Ĭlear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. In case a Roblox user cannot access their account even when the site is up, below are some useful troubleshooting instructions Browser related problemsįorce a full refresh for the site. Lags and delays while using the website, platform, or applications.Delay or unsuccessful loading to join an experience, users should wait for a few moments and try again.Products for purchases may be delayed in receipt, but be rest assured that products that are not immediately applied to your account will be done within the hour or at most within 24 hours.If Roblox is experiencing an issue or undergoing maintenance, users are likely to experience either of the following: The developers are always working on fixing issues and despite limited public statements, you can subscribe to the official Roblox support page () or get notifications to social media posts in order to stay up to date on maintenance and service issues.
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